We visited Dubois furniture for the first time a few months ago, on our second day as Temple residents. We had closed on our new home the day before and were told by our moving company shortly afterwards, that the moving van holding all of our belongings would not be delivered that day as promised. Instead it would arrive several weeks later. We decided that our best option was to immediately purchase a sectional sofa, (which we had planned to do anyway once we had the original furniture we planned to keep in the home) so that we would have both seating and a place to sleep until our furniture arrived. We had seen a furniture store close to our home earlier, so we headed over to DuBois.Scott greeted us as we walked in the door. He was extremely helpful and knowledgeable as we searched for a piece of furniture that would serve the temporary role of both bed and seating for the next three weeks. As we looked at their large selection, we explained to him the circumstances in which we found ourselves with relation to the move. We explained that whatever we purchased must be available for delivery immediately because it would be our sole piece of furniture for the next three weeks. We found the perfect piece! Now, Scott checked the delivery schedule.Unfortunately delivery was booked solid for several days. Now what? We needed something ASAP! What happened next was unbelievable. Scott understood our dilemma and called his wife. She had an SUV and agreed to help him get the sectional to our house that afternoon! The two of them made 4 trips to deliver all the pieces and set it up for us. This was customer service that went above and beyond.Since then, we have purchased other pieces from Dubois and experienced the same unbelievable friendliness and superb customer service, (although it wasn't necessary for Scott and his wife to deliver the furniture this time. 😁). Because they so obviously care about their customers and were willing to go above and beyond to help in what was truly a miserable situation, I would recommend DuBois Furniture and Scott to anyone looking for quality furniture and a fantastic customer experience.
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