SERVICE & REPAIR WORK:
- Dubois Furniture will offer service to the original purchaser for one year from the date of delivery. This service is for warranted defects and workmanship only. Some service work can be done in-home, while some cannot. Customers outside of our delivery area must return item(s) to our Service Department for service.
- DuBois Furniture will continue to offer service in accordance with manufacturer’s warranties after the one-year period has expired. Any parts needed for warranted defects or workmanship will be provided at no-charge. However, after the one-year free service period has expired, transportation, and labor charges for repairs and/or installation of warranted parts will be charged at $75/hour.
- The customer will pay for all parts and labor required after both the one-year free service period and the manufacturer’s warranties have expired. Some out-of-warranty work may be outsourced.
Please keep in mind that furniture, like major purchases such as cars, homes, washers, and refrigerators, are manufactured in component parts. If a component in your furniture is defective, we will repair or replace it. Most manufacturers do not allow exchange or replacement of the entire product if a component is defective. For example, an auto maker won’t replace your entire car if the hood is scratched. Our skilled service technicians are trained to replace or repair components to factory specifications. We do require that any item needing service with component parts that can be easily transported, be returned by the customer to our Service Department. Examples are: Unattached cushions or pillows, removable drawers, lamps, accessories, etc.