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Below we have outlined many of our Customer Satisfaction Policies. We believe active communication is the cornerstone of any good relationship. It is our desire at DuBois Furniture to ensure you have the best possible home furnishings buying experience. To achieve this goal in all areas of our business, for the greatest majority of our customers, we hope you will understand our need to operate within certain policies.
CUSTOMER SATISFACTION POLICIES
Please have the area in your home clear of any obstructions and ready for delivery. If you cannot be home to take delivery, please arrange to have a responsible person present to inspect and accept delivery. If delivery to the designated rom involves limited maneuverability because of narrow halls, doorways, or stairwells, etc. we cannot be responsible for any damage that could result in attempting placement. If set-up in the designated area is not feasible, delivery will be made to an accessible area. Delivery personnel are not able to hang items on walls.
We require that you carefully inspect merchandise before we release it to you. Any damage or defects are the responsibility of the customer after DuBois Furniture releases merchandise for customer pick up. Customers are responsible for securing and protecting their furniture in their vehicle for transport.
SERVICE & REPAIR WORK:
Please keep in mind that furniture, like major purchases such as cars, homes, washers, and refrigerators, are manufactured in component parts. If a component in your furniture is defective, we will repair or replace it. Most manufacturers do not allow exchange or replacement of the entire product if a component is defective. For example, an auto maker won’t replace your entire car if the hood is scratched. Our skilled service technicians are trained to replace or repair components to factory specifications. We do require that any item needing service with component parts that can be easily transported, be returned by the customer to our Service Department. Examples are: Unattached cushions or pillows, removable drawers, lamps, accessories, etc.
We are happy to special order products for our customers with the following conditions:
CLEARANCE OR “AS-IS” MERCHANDISE:
If, following delivery, you are not completely satisfied with your selection (excluding bedding), items may be returned for re-selection or refund within seven (7) days of delivery, or pick up, and subject to the following conditions:
Refunds will be made in the form of original payment. Refund checks are issued within 7 days, or after the check has cleared the bank. Refunds on bank cards are credited to the original card used as payment.
SLEEP PRODUCT WARRANTIES:
Manufacturers of sleep products carry their own warranties. We can assure you that we will make every effort to provide prompt and fair service on these products.