Store Policies

Below we have outlined many of our Customer Satisfaction Policies. We believe active communication is the cornerstone of any good relationship. It is our desire at DuBois Furniture to ensure you have the best possible home furnishings buying experience. To achieve this goal in all areas of our business, for the greatest majority of our customers, we hope you will understand our need to operate within certain policies.

CUSTOMER SATISFACTION POLICIES

DELIVERY SERVICE:

Please have the area in your home clear of any obstructions and ready for delivery. If you cannot be home to take delivery, please arrange to have a responsible person present to inspect and accept delivery. If delivery to the designated rom involves limited maneuverability because of narrow halls, doorways, or stairwells, etc. we cannot be responsible for any damage that could result in attempting placement. If set-up in the designated area is not feasible, delivery will be made to an accessible area. Delivery personnel are not able to hang items on walls.

PICK UPS:

We require that you carefully inspect merchandise before we release it to you. Any damage or defects are the responsibility of the customer after DuBois Furniture releases merchandise for customer pick up. Customers are responsible for securing and protecting their furniture in their vehicle for transport.

SERVICE & REPAIR WORK:

Dubois Furniture will offer service to the original purchaser for one year from the date of delivery. This service is for warranted defects and workmanship only. Some service work can be done in-home, while some cannot. Customers outside of our delivery area must return item(s) to our Service Department for service.
DuBois Furniture will continue to offer service in accordance with manufacturer’s warranties after the one-year period has expired. Any parts needed for warranted defects or workmanship will be provided at no-charge. However, after the one-year free service period has expired, transportation, and labor charges for repairs and/or installation of warranted parts will be charged at $75/hour.
The customer will pay for all parts and labor required after both the one-year free service period and the manufacturer’s warranties have expired. Some out-of-warranty work may be outsourced.

Please keep in mind that furniture, like major purchases such as cars, homes, washers, and refrigerators, are manufactured in component parts. If a component in your furniture is defective, we will repair or replace it. Most manufacturers do not allow exchange or replacement of the entire product if a component is defective. For example, an auto maker won’t replace your entire car if the hood is scratched. Our skilled service technicians are trained to replace or repair components to factory specifications. We do require that any item needing service with component parts that can be easily transported, be returned by the customer to our Service Department. Examples are: Unattached cushions or pillows, removable drawers, lamps, accessories, etc.

SPECIAL ORDERS:

We are happy to special order products for our customers with the following conditions:

A non-refundable, minimum deposit of 50% is required at the time of purchase. The remaining balance is due upon arrival of your special order to our warehouse.
Special orders cannot be cancelled or returned once production of the item has begun.
Date of delivery is estimated according to information provided by the factory. Actual delivery may vary from this estimate.
Special order merchandise will be repaired and not exchanged or reordered. Note: A special order is any item(s) that are not normally stocked and displayed by DuBois Furniture, such as a style, finish, fabric, color, etc.

CLEARANCE OR “AS-IS” MERCHANDISE:

Merchandise must be paid for in full at the time of purchase (unless financed).
All sales are final, and no refunds will be given.
Clearance merchandise will include the manufacturer’s warranty (expect for items marked “As-Is”).

SATISFACTION GUARANTEE

If, following delivery, you are not completely satisfied with your selection (excluding bedding), items may be returned for re-selection or refund within seven (7) days of delivery, or pick up, and subject to the following conditions:

All items must be returned in the condition in which they left the store.
Special order items are excluded from this offer.
If a re-selection or refund is not made at the time the merchandise is returned, we will issue a store credit toward a future purchase.
Delivery charges are non-refundable
For any re-selection or refund, a re-delivery fee will be charged to dispatch our truck.
Merchandise in the home longer than 10 days cannot be returned.

REFUNDS:

Refunds will be made in the form of original payment. Refund checks are issued within 7 days, or after the check has cleared the bank. Refunds on bank cards are credited to the original card used as payment.

SLEEP PRODUCT WARRANTIES:

Manufacturers of sleep products carry their own warranties. We can assure you that we will make every effort to provide prompt and fair service on these products.

Join Email Family

Never Miss A Sale

Follow Us

Made With ♥ R&A Marketing